I wrapped my tray in a napkin and threw it out. What now?+
Call the clinic and explain when it happened. Your dentist can then tell you how to proceed, as the right step depends on where you are in your sequence.
Can I carry my aligners loose in a pocket for a few minutes?+
Stick with the case each time they’re out. Pockets and napkins are how trays get damaged or disappear, even over short periods.
My tray has a crack in it. Should I keep wearing it?+
Let the clinic know and describe the damage. A damaged tray may require a specific correction, so get advice about what to do next.
Should I move to my next tray if my current one is lost?+
Don’t decide that by yourself. Phone first, because lost wear time and missing aligners can both affect how your teeth track with the plan.
How do I clean the trays themselves?+
You’ll be taught how to look after your aligners at delivery. Ask for clear instructions on suitable cleaning products if you’re not sure.
Can Northwood residents come in about a tray problem?+
Call (204) 338-3003 to explain what’s happened. Visits are held at Unit 5, 2358 McPhillips Street, Winnipeg, MB R2V 4J6, and the form here also works for non-urgent requests.