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Winnipeg North Dental
A compassionate dentist listening to a patient experiencing sudden tooth pain
It happened right in front of you

Emergency Dentistry for St. James Residents

A coworker, teammate or friend has just hurt their mouth, and everybody is looking at you. Here is what to check, what to pick up and how to reach our McPhillips Street clinic.

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For whoever is standing closest

The First Few Minutes, When It Is Not Your Mouth

There is blood, someone is holding their jaw, and a piece of tooth may be somewhere on the floor. You are not a dentist and nobody expects you to be one. If you are the person in St. James who happens to be there, your role is mostly to stay calm, check the serious warning signs and keep hold of anything that came out.

After that, help the injured person phone Winnipeg North Dental, or phone with them, so they can describe what happened. Dental care itself takes place at our clinic on McPhillips Street in Winnipeg, and the assessment is the dentist’s job. What you can do is make sure no time or tooth gets lost along the way.

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Reception desk at Winnipeg North Dental with a glass divider and potted plants
The reception desk and glass divider at Winnipeg North Dental.

Scan for 911 signs

Before you think about teeth, check breathing, bleeding, alertness and how bad the face looks.

Pick up by the crown

If you find a whole adult tooth, touch the chewing end and leave the root alone.

Hand them the phone

Help the person call, and fill in anything they missed if they are too shaken to explain.

Helping without overstepping

What you can do, and what to leave alone.

Simple actions can protect the injured person’s options, while well-meant improvising can get in the way. Keep your help practical and let them make the decisions they are able to make.

Useful things a bystander can do

These steps need no special skill, and they buy some clarity while the injured person pulls themselves together.

  • Offer water for a gentle rinse, and a cool compress outside the face.
  • Collect broken pieces, and keep a knocked-out adult tooth moist in milk.
  • Note the time of the accident and how it happened.

Things to leave undone

Each of these feels helpful in the moment, but none should be attempted before someone has spoken with a dental professional.

  • Reinserting a baby tooth, which should never be attempted.
  • Scrubbing a tooth clean or handling it by the root.
  • Holding aspirin against the gum, or gluing a crown back in.

If the person has trouble breathing or swallowing, loses consciousness, has a badly swollen face, a serious facial injury or bleeding that keeps going despite your efforts, skip the dental call. Dial 911 or get them to emergency medical care.

Passing the baton to the clinic

From the accident scene to the dental chair.

You may step out of the story at any point here. Below is roughly what the injured person can expect, though each visit depends on the findings.

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  1. 01

    Making the call together

    The clinic will want to hear what happened and whether the symptoms are changing. Your eyewitness account can fill gaps if the person has trouble speaking.

  2. 02

    Handing over the evidence

    Any tooth, fragment or crown you saved travels with the patient, along with what they know about their health, medications and allergies.

  3. 03

    Assessing the injury

    The patient’s mouth and the injured teeth are examined, with X-rays used when suitable, so the dentist can tell what was actually damaged.

  4. 04

    Explaining what follows

    Next comes discussion of urgent treatment, the diagnosis and options, plus a separate appointment if further care cannot be completed during that visit.

A quick grab list

Three minutes well spent.

When things are hectic, simple is good. Work through this list with the injured person, and leave out anything that would hold up getting help for a knocked-out tooth.

Ask the clinic on the phone if there is something further you ought to do, and let the patient do as much of the talking as they can.

Help them collect

  • The tooth, or broken bits, stored in a clean small container.
  • Their wallet, for ID and any insurance or CDCP card.
  • Their medications and allergies, on paper or on their phone.
  • The clinic’s number and the address, written where they can see.
Waiting area at Winnipeg North Dental with abstract art above a blue bench
Dental chair and cabinets in a Winnipeg North Dental treatment room

A blue bench under artwork, and a dental chair in a treatment room, at the clinic.

Being a steady presence

Calm words go a long way.

A mouth injury can look worse than it is, and it can also be worse than it looks. Either way, the person needs someone unhurried beside them more than a running commentary on the damage.

Skip the verdicts

Avoid guessing whether the tooth can be saved, since only the dentist can give an opinion.

Offer them privacy

Blood and broken teeth can be embarrassing in public, so move the crowd along if you can.

Let them decide

An alert adult gets the final say on who to call and what happens next.

Checking in afterward

A short message can make a difference.

Once the dust settles, they may have a return appointment to keep, tender teeth to look after and a lot to remember. A friendly reminder may be welcome, if they want one.

01

Make a note of events

If the injury happened at work or during a game, your written account may help them later.

02

Ask how they feel

Fresh swelling, fever or growing pain should send them back to the phone, so mention it.

03

Encourage the next step

It is common to feel better and drift away from planned follow-up, so a nudge can help.

Whoever has further questions about the injury, the patient should be the one to raise them with the clinic at (204) 338-3003 where possible.

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Glass entrance of Winnipeg North Dental with the large clinic sign and phone number overhead

Winnipeg North Dental

Unit-5 2358 Mcphillips Street, Winnipeg, MB R2V 4J6
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If this happens in St. James

Who to Call Once the Scene Is Calm

St. James is in Winnipeg, and dental care for those who live there takes place at Winnipeg North Dental, Unit 5, 2358 McPhillips Street, Winnipeg, MB R2V 4J6. The photo shows the entrance, with the phone number over the door.

A fresh injury is a telephone matter, so use (204) 338-3003 and not the website form. Online requests are intended for non-urgent needs, and the clinic has to confirm them before any time is set.

Questions about coverage?

Talk with our team before your visit or learn about CDCP.

A little clarity before your visit

Your questions, answered.

Helpful details about emergency dentistry in St. James.

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Should I try to put their tooth back in for them?

Do not attempt it with a baby tooth under any circumstances. An adult tooth may sometimes be replanted, but your immediate tasks are to handle it by the crown, keep it moist and get a dentist on the phone.

We have no milk at hand. What do I do with the tooth?

Look for a tooth-preservation solution if a first aid kit happens to contain one, and call the clinic right away for instructions. Keeping it from drying out matters, and so does getting help without delay.

How can I tell whether this is a 911 situation?

Look for trouble breathing or swallowing, unconsciousness, heavy bleeding that continues, severe facial swelling or a serious facial injury. Any one of these means 911. If you have serious doubts, it is reasonable to call anyway.

There is a lot of blood. Does that mean it is serious?

Mouths can bleed in a dramatic way, so judge by whether it comes under control. Bleeding that cannot be controlled needs emergency medical care, while anything less can be described to the clinic by phone.

Can I phone the clinic on my friend’s behalf?

You can certainly help with the call, particularly while they find it hard to speak. Try to have the injured person there too, since the clinic may have questions only they can answer.

What should someone in St. James do once things have settled?

Ring (204) 338-3003 and explain the accident, even if the damage appears minor. The clinic will ask what it needs to know and advise on whether and when to come to McPhillips Street.

You have done your part

Now get them on the phone with us.

A recent mouth injury should be phoned in. For later, non-urgent questions, the form below can be used, and the clinic will reply to arrange anything that is needed.

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