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Winnipeg North Dental
A compassionate dentist listening to a patient experiencing sudden tooth pain
When someone you care for is in pain

Emergency Dentistry for Jefferson Residents

It can be hard to know what to do when an older parent or partner has dental trouble and cannot explain it well. Start with the warning signs, then phone our McPhillips Street clinic.

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We’ll call to confirm your appointment. For urgent care, please call us directly.

For people helping someone else

Getting a Relative Through a Dental Emergency

Maybe a relative has stopped eating on one side, or their cheek looks puffy, or a crown came off and they did not want to make a fuss. If you are the person in Jefferson who notices these things and organizes the response, you can end up making decisions about a mouth you cannot see into, on behalf of someone who may be minimizing what they feel.

Your first job is simply to check for anything that needs hospital care, then gather what is known about the problem. When you phone Winnipeg North Dental, ask how the clinic would like to handle a call about another adult. Any dental assessment takes place at our clinic on McPhillips Street in Winnipeg, and the patient can be part of the conversation.

Explore emergency dentistry
Bench and chairs beside a window with blinds at Winnipeg North Dental
The waiting area at Winnipeg North Dental, with a blue bench and chairs.

Check for danger first

Trouble breathing or swallowing means a call to 911 before anything dental is considered.

Look as well as listen

Swelling, a change in eating habits or a missing restoration can tell you what words might not.

Have the details handy

Medication and allergy information is much easier to gather before the visit than during it.

Noticing what they might not mention

Some people do not like to complain about a tooth.

Not everybody can or will tell you that something hurts. Keep an eye out for signs of the problems an urgent dental call is meant for, and describe what you have seen.

Things you might observe

None of these provides a diagnosis, but each is a concrete detail you can pass on to the clinic.

  • Puffiness of the gum, face or jaw, or a fever along with mouth pain.
  • Avoiding food, or difficulty biting that was not there before.
  • Disrupted sleep because of pain that does not seem to let up.

What the visit is meant to do

The dentist looks for what is behind the symptoms, and then helps the patient understand the immediate priorities and the options.

  • Examining the mouth, with X-rays if they are appropriate.
  • Attending to pain, infection or risk to a damaged tooth.
  • Reviewing the diagnosis and any treatment that should follow.

Do not wait for the clinic if the person you are helping is having difficulty breathing or swallowing, has passed out, has severe swelling in the face, has bleeding that will not stop or has a serious facial injury. Call 911 or get emergency medical care.

What happens, in order

Supporting someone from the call to the plan.

This is a general outline, and the details will depend on the patient and what the dentist finds.

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  1. 01

    Phoning with what you know

    Say what happened, when it started and whether things are changing. It is fine to say that you are calling out of concern and do not have every answer.

  2. 02

    Sharing the health picture

    The dentist reviews symptoms and history before examining the area, so an accurate medication and allergy list can be especially helpful here.

  3. 03

    Looking for the cause

    The dentist checks for infection, decay, fracture, trauma or another explanation, using X-rays where they would be of value.

  4. 04

    Discussing the way forward

    Immediate concerns are addressed as far as possible, then the diagnosis and realistic options are explained so the patient can take part in deciding.

Doing the organizing

A small folder can save a lot of worry.

If you are the one helping out, collecting a few things ahead of time spares everyone from hunting for them later. In some cases it may be helpful to write out the timeline yourself.

Wondering whether you can join the patient during the visit, or how to arrange for someone who has trouble getting around? Those are good questions to ask when you call.

Pack on their behalf

  • Their identification, and any insurance or CDCP information.
  • A full list of current medications and known allergies.
  • Any broken tooth pieces or displaced dental work you have found.
  • Your notes about what you have noticed and when it began.
White desk with chairs and a window in a Winnipeg North Dental consultation room
Reception counter with plants at the Winnipeg North Dental clinic

A consultation room and the reception counter at our clinic.

Respecting the person in the chair

Help them feel included in what is happening.

Being ill or sore can be frightening, and it can feel worse when others are making arrangements around you. Check what your relative wants to know, and make sure the dentist hears directly from them wherever possible.

Let them speak first

Even when you know the details, offer your loved one the first chance to describe the problem.

Flag any special needs

Tell the clinic about hearing, memory or mobility concerns, so you can ask how these may be taken into account.

Ask to hear the plan twice

If instructions might be hard to take in, ask to go over them again before leaving.

Keeping track afterward

You may be the one who remembers the next step.

After a stressful visit it can be easy for instructions to get lost. Helping your relative write them down could be one of the most useful things you do.

01

Write down the instructions

Note any home care advice and the reason behind it, so they are easy to go back to later.

02

Keep follow-up visible

Put any return appointment where you will both see it, particularly if definitive treatment is still pending.

03

Keep watching for changes

If swelling, fever or worsening pain develops, phone the clinic or seek medical care as appropriate.

Questions usually come up once you get home. Phone (204) 338-3003 and ask them.

Talk with our team
Entrance to Winnipeg North Dental with the sign and phone number above the door

Winnipeg North Dental

Unit-5 2358 Mcphillips Street, Winnipeg, MB R2V 4J6
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For Jefferson families

Where Your Relative Would Be Seen

Jefferson is in Winnipeg, and dental care for its residents takes place at Winnipeg North Dental, Unit 5, 2358 McPhillips Street, Winnipeg, MB R2V 4J6. The entrance appears in this photo if you want to know what to look for.

For anything urgent, phone (204) 338-3003 and avoid the online form. A form request is only appropriate for non-urgent matters, and the clinic still has to confirm it.

Questions about coverage?

Talk with our team before your visit or learn about CDCP.

A little clarity before your visit

Your questions, answered.

Helpful details about emergency dentistry in Jefferson.

Ask our team
Can I call the clinic about my parent’s tooth?

Ask when you phone, and explain your relationship and what you have noticed. The clinic can tell you how it handles calls like this, and it helps if the patient can join the conversation.

My relative says it is nothing, but their face looks swollen. What now?

Treat what you can see as worth reporting. Facial swelling should be raised with the clinic promptly, and if it is severe, or breathing or swallowing is affected, call 911 or seek emergency medical care.

A denture or crown has come out. Should I try to put it back?

For a crown, keep it safe, avoid hard or sticky food and do not use household glue to reattach it. If the problem involves other dental work, phone and describe what happened before trying to do anything.

They take several medications. Should I mention that?

Yes. Bring the current medication and allergy list so that it is available to the dentist. Allergies belong on there too, and the list is especially useful if your relative has trouble recalling the names.

What should we do about a knocked-out tooth?

A baby tooth should never go back in, but an adult tooth may sometimes be replanted, so act quickly. Pick it up by the crown, rinse off any dirt gently without scrubbing, keep it moist in milk and phone at once.

How should a Jefferson resident go about getting help?

Unless it is a 911 situation, begin with a phone call to (204) 338-3003. Please do not simply arrive, since urgency and availability vary and the clinic may have advice for you before you set out.

You do not have to work it out alone

Tell us what you have noticed.

Pain, swelling or injury in someone you care for means picking up the phone. Non-urgent concerns can go through the form below, and the clinic will reply to work out the details.

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