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Winnipeg North Dental
A compassionate dentist listening to a patient experiencing sudden tooth pain
Not sure what to say on the phone?

Emergency Dentistry for Burrows Central Residents

You do not need the right dental words to call about an urgent problem. Here are three plain things to mention when you phone our McPhillips Street clinic, and what may follow.

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We’ll call to confirm your appointment. For urgent care, please call us directly.

Making the call easier

You Can Describe a Dental Problem in Everyday Words

Some people put off phoning because they feel they will sound silly, because English is not the language they are most comfortable in, or because they cannot name what is wrong. If that sounds like you, and you are in Burrows Central with a tooth that will not settle, it may help to know the call is not a test. Nobody is expecting a diagnosis from you.

The clinic needs just three things to begin: what happened, when it started, and whether it is changing. Staff at Winnipeg North Dental will ask focused questions from there in order to understand how urgently you should be assessed. Any examination takes place at the clinic on McPhillips Street in Winnipeg.

Explore emergency dentistry
Blue upholstered bench under two abstract paintings in the Winnipeg North Dental waiting area
A blue bench and two abstract paintings in our waiting area.

What happened

A bite that hurt, a fall, a piece that came off or pain that simply began: any of these will do.

When it started

An approximate answer is enough. This morning, last night or last week all help.

Whether it is changing

Better, worse or the same tells the clinic something that a single moment cannot.

Words that work fine

Say it the way you would say it to a friend.

These examples are simply ways of putting a problem into words. Use your own wherever they come more easily.

Ways to describe what you feel

Plain descriptions tell the clinic what kind of concern this might be, and they give staff a starting place for questions.

  • My tooth hurts so much I cannot sleep, and it is getting worse.
  • My cheek is bigger on one side, and I have a fever.
  • A piece of my tooth broke off, and the edge feels sharp.
  • The crown or filling came out, and I still have it with me.

What the visit then sets out to do

After the phone call, the appointment is about finding the problem, dealing with what cannot wait, and making the next step understandable.

  • Identifying the source with an exam and, if needed, X-rays.
  • Easing discomfort or lowering the risk to a tooth.
  • Explaining the diagnosis and your realistic choices.

Skip the dental call and dial 911 or get emergency medical care if you or someone with you is struggling to breathe or swallow, has badly swollen facial tissue, cannot stop bleeding, has lost consciousness or has serious facial injuries.

After you hang up

Each stage comes with its own questions.

You will not have to get through this all at once. An urgent dental visit generally unfolds a bit at a time.

Request your visit
  1. 01

    Answering a few questions

    Staff ask about your symptoms so they can work out how quickly you should come in. If you did not catch something, simply ask them to say it again.

  2. 02

    Talking with the dentist

    At the clinic, the dentist reviews your symptoms and history. This is a good moment to show where it hurts, even if you cannot name the tooth.

  3. 03

    Having the area checked

    The dentist examines the sore spot and takes X-rays when they are needed, because pain can travel away from the tooth causing it.

  4. 04

    Hearing the options

    Your diagnosis and realistic treatment choices are explained. If more care is needed later, you should know what it is for before you agree to it.

Before you dial

Jot down a few words if it helps you.

When pain makes it hard to think, a short note beside the phone can keep you on track. Reading from it is perfectly fine.

If you would feel more comfortable with an interpreter or someone helping you communicate, bring that up when you call and ask what can be arranged.

What to keep beside you

  • A note saying what happened, when it began and how it has changed.
  • The names of medications you take and any allergies you have.
  • Your identification and any insurance or CDCP details.
  • Any tooth piece or dental work that has fallen out.
Consultation room with a white desk, keyboard and painting at Winnipeg North Dental
Front counter with a glass panel and flowers at Winnipeg North Dental

A consultation room and front counter at Winnipeg North Dental.

Understanding what you are told

Ask for plainer words whenever you need them.

Dental terms are not everyday language for most people. It is reasonable to stop and ask what a word means, especially when you are being asked to make a choice.

Ask what a word means

A term like fracture or restoration is easy to explain when you ask about it.

Repeat back what you heard

Saying the plan in your own words is a simple way to check you have it right.

Ask to see the problem

If an X-ray or a mirror would make things clearer, ask whether you can have a look.

Once you are home

Calling back gets easier the second time.

You may leave with instructions, a follow-up appointment or both. It is normal for questions to surface later, and those questions can be phoned in as well.

01

Make a note of the next step

While the visit is fresh, write down the treatment still to come and the date, if there is one.

02

Keep your instructions handy

Advice about food, cleaning or medication is easier to follow if it is somewhere you can see it.

03

Use the same three points

If you call back, say what has changed, when that began and how it is going now.

No question is too small once you are home. Dial (204) 338-3003 to ask it.

Talk with our team
Clinic building with the Winnipeg North Dental name and 204-338-3003 displayed over the door

Winnipeg North Dental

Unit-5 2358 Mcphillips Street, Winnipeg, MB R2V 4J6
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If you call Burrows Central home

Who You Are Calling, and Where to Go

Burrows Central is in Winnipeg. Residents who need care are seen at Winnipeg North Dental, Unit 5, 2358 McPhillips Street, Winnipeg, MB R2V 4J6. Here is the front of the building, with the clinic’s name and number on the sign.

Please use the phone for anything urgent: (204) 338-3003. Reserve the form on this page for non-urgent concerns, and remember that a time is not settled until the clinic gets back to you.

Questions about coverage?

Talk with our team before your visit or learn about CDCP.

A little clarity before your visit

Your questions, answered.

Helpful details about emergency dentistry in Burrows Central.

Ask our team
What if I do not know which tooth is the problem?

That is common and no reason to delay calling. Say which side hurts or where you feel it, and leave the rest to the exam, since the tooth that aches is not always the one responsible.

How do I know whether my problem counts as an emergency?

Deciding that is not your job. Explain what you are experiencing, and the person on the line can guide you on what to do next.

Can I ask for help with language when I call?

You are welcome to raise this on the phone and ask what is possible. Keeping your message simple helps too, and short sentences are just as useful as long ones.

What will I be asked?

Expect questions about your symptoms, such as when they started and whether they are getting worse. These help the clinic decide how soon you should be assessed.

What should I do with my tooth until then?

It depends on the problem. Warm salt-water rinses can suit a toothache, and hard or sticky foods are worth avoiding when dental work has come out. Ask for advice specific to your situation during the call.

Should Burrows Central residents fill in the form or phone?

Phone (204) 338-3003 if something hurts, is swollen or has broken. The form suits a concern that can wait, and you should expect the clinic to contact you about it before any time is set.

Three things are enough

What happened, when, and is it changing?

That is all you need to start the conversation about an urgent problem by phone. If yours can wait, the form below reaches the clinic, and staff will follow up with you.

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